When and how to call 111
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
- You need medical help fast but it’s not a 999 emergency
- You think you need to go to A&E or need another NHS urgent care service
- You don’t know who to call or you don’t have a GP to call
- You need health information or reassurance about what to do next
How does it work?
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They’ll ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you to the local service that can help you best.
That could be A&E, an out-of-hours doctor, an urgent care centre, a walk-in centre, a community nurse, an emergency dentist, or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they’ll immediately arrange for one to be sent to you.