Training Course Content

Training Course Content

We run a wide range of face to face courses which are free for carers registered with Devon Carers. Some courses are dependent upon the outcome of a Carers Assessment.

For training course dates and venues please click here

If you are referred for a course after a Carers Assessment, our training team will contact you to discuss available dates. If you would like to self-refer for a course please contact the training team via our helpline 03456 434 435 – they will confirm if there are spaces available. It is essential to book your place on a course. No booking is guaranteed until you have received confirmation from our training team.

To Download a PDF of the Training Course Dates & Venues please click here

Assertive Communication (Carers Assessment only)

This workshop will focus on how we communicate with other people, looking specifically at how best to get the outcomes we need.  The purpose of the workshop is to enable you to identify the situations when you find it difficult to be assertive and to find techniques that help you get your needs met.

We will:

  • Consider what we mean by “assertiveness”
  • Think about the situations in which we find it difficult to be assertive, and why
  • Look at different ways of communicating and consider which work best for ourselves and others
  • Explore techniques we might use to be more assertive in our communication


Assertive Communication For Speaking With Healthcare Professionals
(Self Referral or by Carers Assessment)

This three hour course will teach you skills to assertively communicate your message to health care professionals.
It covers the following:

  • Decide what it is that you want or need to communicate – what is the core of your message
  • The assertive message – fair and reasonable, but also forthright and to the point
  • When and how – ensuring that your communication is received
  • Have you been heard? – How to check that the professional has actually heard your message
  • Looking after yourself – the problems of speaking up and how to deal with them


Carer Support Sessions (Self Referral or by Carers Assessment)

You are encouraged to attend all of the sessions but as each is self-contained there is no obligation to attend all three or do the sessions in a set order. Please note that this course is not available in your area if you are registered with a GP funded by Torbay and South Devon CCG, therefore please contact Torbay and South Devon NHS service to attend ‘Help Overcoming Problems Effectively’ (HOPE) which is a similar course.


Session 1 – Being a Carer 

  • Looking after yourself as a carer
  • A balancing act and keeping all the wheels turning
  • Keeping your thoughts positive
  • Looking at your goals and how to achieve them
  • Relaxation

Session 2 – What we say … and what we mean 

  • What stops us saying what we mean?
  • How we communicate
  • Knowing our limits
  • Working in partnership with healthcare services
  • Relaxtion

Session 3 – Thoughts, feelings and behaviours

  • The effects of stress
  • Influencing our thoughts, feelings and behaviours
  • Challenging difficult thoughts
  • Action planning
  • Relaxation


Caring For Carers (Self Referral or by Carers Assessment)

This 1 day course is aimed at unpaid carers to help them manage their caring role and stay well. Carers will discover what type of carer they are and how this impacts on their caring role. It will help carers to manage stress, look at the impacts of caring and find coping strategies to maintain a better life balance. Carers will be able to put together a contingency plan. Carers will also be able to look at their communication styles and if they are helpful and develop assertiveness techniques.

We will:

  • Identify the type of carer you are and how this impacts on your caring role and relationships
  • Look at and identify the stress in your life and how it affects you Do you look after your own needs?
  • Discover how coping strategies can help manage the stress in your life. Looking at what you do and what you could develop
  • Look at how we communicate to others, is it always effective? Learn new ways to communicate and be assertive
  • What is a contingency plan? Do you have one? Find out and start to plan your own one


Dementia Awareness (Carer Assessment only)

We will cover:

  • Behaviours of dementia and those that need to be managed
  • Techniques to manage behaviours
  • Using life’s journey to give comfort
  • Activities to encourage engagement
  • Assisting with activities of daily living such as personal carer, dressing, eating and mobility
  • Support for the carer to encourage wellbeing


First Aid (Self Referral or by Carers Assessment)

Carers will receive practical training. This will include how to support a casualty who:

  • Is unconscious breathing/not breathing
  • Is chocking
  • Is bleeding
  • Has fallen
  • Has head injuries


Managing Your Own Anger (Self Referral or by Carers Assessment)

This workshop will focus on our experience of anger – both our own and the anger of others close to us.  The purpose of the workshop is to enable you to consider ways to manage your response to anger in ways that are beneficial to you and your relationships.

We will:-

  • Consider what anger is and its place in our range of emotions
  • Think about how our anger is triggered and how we express it
  • Reflect on our experience of anger in others, how it affects us and how we respond to it
  • Consider changes we might want to make in order to express our anger more constructively
  • Think about how we might be able to respond differently to the anger of others


Mental Health Awareness (Self Referral or by Carers Assessment)

This course will focus on the mental health issues we experience as a result of being a carer. We will not look at diagnosis as we are not trained or qualified in this area.

We will:-

  • Use lived experience to explore the range of causes, behaviours, limitations and expectations of those with a range of mental health issues.
  • Share experience and practice of providing care and support, exploring what works and what could be best practice
  • Look at the stress of constantly dealing with crisis and the effect this can have on relationships


Mindfulness (Self Referral or by Carers Assessment)

An introductory course using mindfulness as an aid to everyday health, well-being and in supporting recovery.

The course will:

  • Cover mindful practices involving sitting, lying down & gentle movement
  • Bring attention to our sensations, emotions and thoughts
  • Help with managing stress and enhancing wellbeing in daily life
  • Provide tips on applying mindfulness to daily life

NB Whilst mindfulness can be helpful in managing depression and anxiety, this course is not recommended for people who are currently experiencing an episode of clinically diagnosed anxiety, depression or other psychiatric illness.


Moving People Safely (Self Referral or by Carers Assessment)

  • Outline the importance of correct manual handling
  • Provide the principals of good manual handling
    One person
  • Assisting the cared for to stand from sitting/sit from standing
  • Assisting the cared for with walking
  • Assisting the cared for to walk with the use of a walking stick and a walking frame
  • Using a transfer-board to move the cared for from chair to chair, chair to commode, wheelchair to/from car
  • Moving a wheelchair over level ground
  • Negotiating a kerb with a wheelchair – up and down
  • Assisting the cared for from wheelchair to car/car to wheelchair
  • Learning how to load/unload a wheelchair into/out of a car

Two person – no equipment

  • Assist the cared for to stand from sitting/sit from standing
  • Assist the cared for to walk with the use of a walking stick
  • Assist the cared for to walk with the use of a walking frame


I.T Sessions (Self Referral or by Carers Assessment)
These two hour courses will help you to better understand what your own device (smart phone, tablet, laptop) can do. It is hoped these sessions will provide you with the skills and confidence to use you own device enabling you to to make more time for yourself. Please note that these sessions will not be repairing any device.

Becoming More Confident And Safer Online (Self Referral or by Carers Assessment)

Would you like to become more confident when using technology? Do you know your WiFi from your 3G? Would you like to ensure your information is safe? Please bring your own device to this course.
We will:

  • Discuss the meaning of digital terminology
  • Learn how to resolve common problems
  • Guide you to ensure you and your information is safe online
  • Help you to become more confident using technology


Everyday Internet (Self Referral or by Carers Assessment)

Is the internet a mystery to you? Would you like to know what it does and how you can use it to do everyday tasks? Please bring your own device to this course.

We will:

  • Provide an over view of the internet
  • Learn how to carry out internet searches
  • Guide you to ensure you shop online safely
  • Teach you how to bank online safely
  • Look at securely booking appointments


Keeping In Touch With Friends And Family On Your Device (Self Referral or by Carers Assessment)

Your computer, tablet, or smart phone provides lots of opportunities to keep in touch with friends and family. Please bring your own device to this course.

We will:

  • Learn about sending/receiving emails
  • How to communicate with friends/family via What’s App
  • Look at the different social media apps re: Facebook/Twitter etc


Sleep and Relaxation (Self Referral or by Carers Assessment)
Are you able to sleep? Does a lack of sleep make your caring role more difficult? Sleep problems are very common in particular with carers. An inability to sleep can seriously affect quality of life. We are offering an opportunity for carers to get together in this learning group.

We will:

  • Talk about sleep and sleep problems
  • Share hints and tips
  • Discuss what techniques work or not, in order to get a good night’s rest.The worksop will end with a short relaxation session. There will also be an opportunity to join a peer support group if you wish.


Stress Management (Self Referral or by Carers Assessment)

This workshop will focus on the stress we experience as a result of being carers and the many ways in which this can impact upon our lives.  The purpose of the workshop is to enable you to identify the specific causes of stress in your life and to reduce and manage that stress as much as you can.

We will:-

  • Consider what we mean by “stress”
  • Think about the ways in which stress affects us – in terms of physical and emotional feelings and the ways in which we behave
  • Consider changes we might be able to make to reduce our stress
  • Look at what we might need in order to manage stresses that we think are unavoidable


“What About Me?”  Helping To Look After Myself (Self Referral or by Carers Assessment)

These courses are delivered as three two hour sessions, designed to help carers look after themselves by developing current skills that carers already have, and potentially making changes to make your caring role easier. This is also an excellent opportunity to meet carers in a similar situation to you, friendships and mutual support is often formed within the carers ‘community’. By attending this pilot course it really helps us at Devon Carers to provide effective targeted training support for the future, we welcome all feedback from this course. Any carer who attends these courses is entitled to claim travel expenses and replacement care, by prior agreement with the training team upon booking course attendance.

Course subjects include:

  • Carers with a cared for with a dementia
  • Carers of young people in transition aged 18 – 24
  • Carers with a general caring role

How will face to face training benefit me?

How do I enrol on a course?

Training Course Dates & Venues

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