About us

Our service is commissioned jointly by Devon County Council and the NHS Devon Clinical Commissioning Group to provide support services and assessments to unpaid carers across Devon. We offer a range of carers support services from preventative advice and information to carers assessments and support planning under the Care Act 2014. Devon Carers, delivered by Devon-based charity Westbank Community Health and Care, supports over 20,000 unpaid carers across Devon through a range of support and services.

We are led by carers

To us, carers are at the heart of everything we do. We are continuously looking at ways we can improve our service, acting uponadvice and feedback from carers as well as professionals. We believe that carers should be acknowledged as experts in care for their loved one and it is our role to support them in their caring role.

Many of our team are carers, or have been carers in the past and can draw upon their own life experiences, as well as receiving up-to-date training, in their support of carers.

We are innovative, pioneering and focused on quality

In 2015 Devon Carers was one of seven UK organisations selected to receive government funding to pilot new ways of delivering peer support. In 2016 we received a Cabinet Office Centre for Social Action award for this work. In 2017 Devon Carers achieved national recognition when it was awarded the Carers Trust Centre of Excellence award for its work with both adult and young carers.

In 2021 The Carers Hospital Service was awarded the System Led Support for Carers Award at the  40th Health Service Journal Awards 2020.  The national award was won for our ‘outstanding contribution to healthcare’ during the height of the pandemic by supporting thousands of carers.