How can Devon Carers help?

We enable unpaid carers to maintain their own health, wellbeing and independence; and to care safely, confidently and effectively. We provide carers with the information and advice they need in their caring role. We help carers find support in their community and from local community organisations. In everything we do we are led by carers, ensuring they have choice, control, and a voice as expert partners in care.

We are led by carers

To us, carers are at the heart of everything we do. We are continuously looking at ways we can improve our service, acting upon advice and feedback from carers as well as professionals. We believe that carers should be acknowledged as experts in care for their loved one and it is our role to support them in their caring role.

Many of our team are carers, or have been carers in the past and can draw upon their own life experiences, as well as receiving up-to-date training, in their support of carers.

We are innovative, pioneering and focussed on quality

In 2015 Devon Carers was one of seven UK organisations selected to receive government funding to pilot new ways of delivering peer support. In 2016 we received a Cabinet Office Centre for Social Action award for this work. In 2017 Devon Carers achieved national recognition when it was awarded the Carers Trust Centre of Excellence award for its work with both adult and young carers.

How to get in touch?

There are different ways you can get in touch with Devon Carers, by phone, Live Chat through Pubble (which is with our Advice Line Team) or through The pod.  We’re here to help you.  Just Ask.

Opening hours

Monday to Friday: 8am – 6pm

Saturday: 9am – 1pm

Helpline: 03456 434 435

(Click here for our telephone charges)


‘ask’ Live Chat (Pubble)

If you see Pubble or Ask on the website, it is our Advice Line Team.  Where you can chat safely and privately with us here at Devon Carers.

Chat with our helpline Monday- Friday 8am-6pm & Saturday 9am-1pm

Caring for someone in Torbay?

If the person you care for pays their council tax to Torbay Council, visit Torbay Carers Service here

Caring for someone in Plymouth?

If the person you care for pays their council tax to Plymouth Council, visit Caring For Carers here

New Carers Break Fund

Before COVID-19 there were approximately 85,000 unpaid carers in Devon, but it is estimated that this has risen to over 120,000 due to increased issues which carers are facing during the pandemic.

This is a very difficult time for unpaid carers and Devon County Council have responded by providing funding to ensure that carers (who have not been identified as having eligible needs before as part of their Health and Wellbeing Check) are able to take a break from their caring role. This can be in the form of funding towards activities such as gardening, art and crafts, mindfulness, exercise or it may help carers to start a new hobby.

If you are 18 years or over and care for an adult, by applying for the new fund you could receive a minimum payment of £50, which may increase to £100 or more depending on your caring circumstances. For more information read more.

Question Time!

We would love to hear your feedback on our current website. Please fill out our quick survey to help us improve our service.

Carer’s Questions

Free Carers UK online resources are available via the Devon County Council website with the access code: DGTL8827

Find care and support services, residential homes, advice services, community groups, activity clubs, registered childcare, family support and much more across Devon on this website provided by Devon County Council.

The pod is a new place where carers and others who want to support carers can chat with each other, speak to the Advice Team, health professionals and other carers.

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