For Carers by Carers
Devon Carers is a service delivered by Westbank. Staff are also employed by Action East Devon and CoLab Exeter. A number of other organisations deliver aspects of the service.
We enable carers to maintain their own health, wellbeing and independence; and to care safely, confidently and effectively. We provide carers with the information and advice they need in their caring role. We help carers find support in their community and from local community organisations. In everything we do we are led by carers, ensuring they have choice, control, and a voice as expert partners in care.
We are led by carers
To us, carers are at the heart of everything we do. We are continuously looking at ways we can improve our service, acting upon advice and feedback from carers as well as professionals. We believe that carers should be acknowledged as experts in care for their loved one and it is our role to support them in their caring role.
Many of our team are carers, or have been carers in the past and can draw upon their own life experiences, as well as receiving up-to-date training, in their support of carers.
We are innovative, pioneering and focussed on quality
In 2015 Devon Carers was one of seven UK organisations selected to receive government funding to pilot new ways of delivering peer support. In 2016 we received a Cabinet Office Centre for Social Action award for this work. In 2017 Devon Carers achieved national recognition when it was awarded the Carers Trust Centre of Excellence award for its work with both adult and young carers.
There are different ways you can get in touch with Devon Carers, by phone, Live Chat through Pubble (which is with our Advice Line Team) or through The pod. We’re here to help you. Just Ask.
Monday to Friday: 8am – 6pm
Saturday: 9am – 1pm
Please note we are closed: Christmas Day, Boxing Day and New Year’s Day
If you see Pubble or Ask on the website, it is our Advice Line Team. Where you can chat safely and privately with us here at Devon Carers.
Chat with our helpline Monday- Friday 8am-6pm & Saturday 9am-1pm