Accessibility Statement

This website is run by Devon Carers. We want as many people as possible to be able to use this website, and we want this site to be as accessible as possible. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser settings
  • zoom in up to 300% without the text spilling off the screen using browser settings
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

The My Computer My Way guide from AbilityNet is a step-by-step guide to help you make your device easier to use if you have a disability.

Translation

If you would like information on our website translated into another language, you may find one of the services listed below meets your needs. However, we cannot guarantee the accuracy of any external website or free website translators.

Under some circumstances, for example, if you cannot read the information easily in English, you can request information in a different language from us. This includes British Sign Language, easy read or a foreign language. Please contact our helpline (03456 434 435) or email us (info@devoncarers.org.uk) for advice.

How accessible is this website?

This website has been developed to be as accessible as possible. We are confident that this main ‘parent’ website is accessible. However, while we are working hard to update our website and improve our accessibility, we know some parts of our website isn’t fully accessible, including:

  • older pages may be difficult to navigate using screen reader software
  • some PDF, Word and PowerPoint documents aren’t fully accessible to screen reader software
  • some videos are not captioned or may rely on autogenerated captions and may not be completely accurate
  • some images do not have a text alternative, so people using a screen reader cannot access the information
  • some third-party systems that provide services on our behalf are not fully accessible
  • You may have to scroll pages from side to side to be able to read all content if viewing on a phone with a small screen (e.g. iPhone 5)

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us on our helpline (03456 434 435) or email (info@devoncarers.org.uk) or press the ‘ask’ button on the bottom right of the website.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us

on our helpline (03456 434 435) or email (info@devoncarers.org.uk) or press the ‘ask’ button on the bottom right of the website.

Non-compliance with the accessibility regulations

A few PDF documents may not be fully accessible to screen reader software. We aim to make sure any new PDFs or Word documents we publish will meet accessibility standards.

Some images published do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images as soon as possible.

Disproportionate burden

We do not believe there is any content on this site for which we need to claim a disproportionate burden.